Shipping & Returns
Shipping Policy
Our delivery charges and services are as follows:
Orders under £100 there are the following options:
Standard Delivery 3-5 days £6.95
Express Delivery 1-3 days £12.95
Large Item Delivery £19.95
FREE Standard & Large Item Delivery is offered on all orders over £100
Orders are typically processed within 1-2 working days. For bespoke or made-to-order pieces, please refer to individual product pages for lead times.
Currently, we only ship across the UK. For international orders, please contact us directly and we’ll do our best to accommodate.
Once your order has been dispatched, you’ll receive a tracking link via email. For larger item deliveries these have a longer delivery time, and you will usually be contacted by the courier to specify a day for the order to be delivered.
We offer a standard delivery service and an express delivery service. Some items are either very bulky, heavy or extremely fragile and and therefore unsuitable for these services and these will have a longer lead time of 7-14 days and classed as a large item delivery which is also detailed when you place the order.
Return & Exchange Policy
We can cancel your order providing it hasn’t already been dispatched, if you think you would like to cancel your order please email us as soon as possible on helpdesk@artanna.co.uk
Please provide us with your order number and full name and If the order has not been dispatched we will issue you a full refund back to your original payment method.
If the order has already dispatched please follow the steps below to open a returns request using the form below.
We accept returns within 14 days of delivery for unused items in their original packaging.
All damages and discrepancies must be reported within 3 days and we would appreciate if you could photograph any damage or quality issues and include relevant photographs. This will help us see the issue and allow us to offer advice if needed or identify any recurring product issues. Please also ensure that you keep any original packaging. This will be required in the case of a collection being arranged.
You can open a return request here by completing this form